Preventing/hiding support button

I’ve just discovered that if I click on the help menu and don’t click through to any support service, after a few seconds a large purple “Support” button appears at the bottom right of my window. How do I prevent this from happening or at least remove it once it does? It’s distracting and takes up already precious screen real-estate.

I don’t believe that should show up unless you click “Chat”. Could you send a screenshot and details to us via the form at

Thanks, I’ve submitted a ticket. This is different to the chat menu, there’s no “Live Chat” button and the floating button remains even if I minimise the box.

Strangely, if I do click “Chat” then the box pops up (with a live chat button) and when I minimise that it goes away and there is no floating button.